St Peter's Surgery, 51 Leckie Road, Walsall, West Midlands, WS2 8DATel: 01922 623755
After reviewing the amount of appointments we offer and recruiting two new Advanced Nurse Practitioners, St Peters Surgery are now offering more appointment availability per week. To find out more, feel free to attend our next Patient Participation Group in March.
We now have a SMS messaging service for patient appointment reminders. If you wish to receive messages please contact the reception with an up to date mobile number. alternatively you can download the smart app to your phone Mjog Messenger for health and fitness. If you wish to opt out then please inform a member of the reception team.
Please note you will be offered an option as part of the reminder to cancel your appointment by texting back the word Cancel. This is an automated service so please ensure you type only the word CANCEL for this service to work.
FAMILY & FRIENDS TEST (FFT)
Please tell us what you think of the service you received when visiting the Practice - See the on-line Family and Friends Test button on the home page of this website.
Patients who repeatedly fail to attend appointments they have made are being sent warning letters. Patients who continue to waste appointments after a warning may be removed from the patient list.
We are continuing with our drive to improve telephone access. To reduce the demand on the telephone patients can use the "Online" Services detailed on this website.
When the surgery is closed there will be a recorded message giving clear instructions on how to contact the “Out of Hours” Service or, if the surgery is closed for training during normal hours, how to contact a doctor. For “Out of Hours” Service - Telephone 111
If the Surgery is closed for training -
Telephone 01922 501999
Home Visits Home visits should only be requested when you are too ill to attend the surgery. Please attend the surgery for a consultation whenever possible. Should a visit be necessary please ring the surgery before 11.30am as this helps the doctors to plan their rounds, only urgent requests should be made after this time
Cancelling your Appointment If you are unable to attend your appointment at St. Peter's Surgery, please give 24 hours notice by telephone or by using the link at the bottom of this page to cancel your appointment.
In line with the recent Government decision to re-allocate funding from the provison of front line, i.e. nursing services, to patient participation / reference groups the Practice has formed a Patient Reference Group. If you have an interest in making a constructive contribution to the way in which your health care is delivered please contact us
The next Patient Reference Group (PRG) meeting is
Tuesday 8th March 2022
St. Peter's Surgery
Please notify the surgery if you wish to attend.
PRGs are a valuable and independent source of information about patients’ views of primary care services and it is essential that we work together to ensure quality patient services especially at a time when primary care is being independently monitored by the Care Quality Commission.
The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. GP practices and other primary medical services have to be registered with them by law. It is their job to check that we (St. Peter's Surgery) meet the national standards of quality and safety and in order to do that it is important that they listen to the views of people who use GP practices.
The following guide has been produced by the CQC to provide PRGs with information about the CQC role:
CQC - Guide for PRGs
Please note: The following Terms of Reference were adopted by the PRG members at their meeting on the 10th July 2018
Minutes of previous meetings have been archived but are available on request from the Practice Manager.
Walsall PPLG Website
The following is a summary of the Patient Reference Group's Annual Report 2018/19 and highlights the main internal reviews, audits and patient feedback [General Practice Assessment Questionnaire - GPAQ V2.0 (for comparison purposes) and Friends and Family Test] considered during 2018 / 2019 year. The results were shared with the Patient Reference Group and analysed to identify key issues for development. An action plan to address the issues was then developed and agreed with the Patient Reference Group.
Patient Surveys ~ 2018 / 2019
Summary of Results Analysis &Key Issues
As part of the process for developing the 2019/20 patient reference group action plan, the group has considered a number of internal reviews and audits, as follows:
The internal reviews and audits were presented and considered by the PRG members. Detailed questioning helped to provide focus on the issues considered important by both the Practice and the group members.
At the request of the PRG the implementation of services and contract changes have also been considered to ensure an appropriate balance between essential workload issues and service development / change.
PRG members also agreed to use the General Practice Assessment Questionnaire - GPAQ V2.0 (for comparison purposes). Results from the GPAQ, including figures on the performance of the nursing staff, were presented and considered by the PRG, (see summary details in Appendix 4 - PRG Annual Report 2018/19).
The Friends and Family Test, implemented in accordance with NHS England guidance and has been in operation since the 1st of December 2014. Results are published on our website (see FFT page) and a summary of comments for the 2018/19 year has been shared with the PRG members in an anonymised form.
Based on consideration of the above information the following priorities were agreed with the patient reference group on the 5.3.2019, (see minutes of meeting – Appendix 2 - PRG annual report 2018/19).
Reception & Telephone Access - High PriorityAppointment and On-line Access - High PriorityDevelopment of the PRG - High Priority
The above priorities were used to develop an action plan for the next 12 months (2019/20) and will form the basis of the work of the PRG.
Full patient survey details are available direct from the Surgery or by contacting the practice manager.
please contact us
The Survey Key Issues for Improvement - Agreed with the Patient Reference Group (5.3.2019)
The Patient Survey Action Plan -Agreed with the Patient Reference Group (5.3.2019) - See link below
The Patient Annual Report -
The Annual Report has been prepared to provide patient with an overview of the contribution and work undertaken by the Patient Reference Group. The Practice would like to thank very much those patients who have given their time and energy to get to grips with a complex service and help direct and shape an action plan to address the main issues identified in patient surveys. A full copy of the report can also be obtained from the Practice Manager, please contact us
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