As part of our aim to improve patient access to appointments here at St. Peter’s Surgery we have recently undertaken an audit of patients who fail to attend appointments without having cancelled them.  The audit highlighted the fact that a small number of patients are wasting a significant number of appointments.

Waste_BinIn fact, during a six month period to the 31.12.2017, 158 patients failed to attend for at least 3 or more appointments wasting a total of 602 appointments.  Overall 9% of appointments were wasted by patients failing to attend appointment without cancelling them.  This behaviour effectively reduces the number of appointments available for other patients and is a waste of valuable NHS resources. 
We have a responsibility to ensure that NHS funding and our appointments are used appropriately and are therefore introducing a system to identify patients who frequently fail to attend their appointments. We will be writing to those patients to explain the implications of this behaviour. Patients who continue to waste appointments will be removed from the list.

Please see "Appointments Section" for guidance on how to cancel appointments

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