FRIENDS & FAMILY TEST (FFT) - Plus Results

What is the Friends and Family Test?

Since the 1st December 2014 it has been a contractual requirement that all GP Practices provide patients with access to the NHS Friends and Family Test (FFT). The FFT is an anonymous feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services.  
PLEASE SEE OUR MONTHLY FFT SURVEY RESULTS BELOW

The primary aims of the FFT are to:

  • gather useful feedback from people who use services that can be fed directly to staff that provide their care, in a simple format, in near real time 
  • identify areas where improvements can be made so practical action can be taken
  • inform current and prospective patients about the experiences of those who use the practice services

Good patient experience is associated with improved patient outcomes. Various studies have shown positive associations between patient experience, patient safety and clinical effectiveness. It is therefore important that the NHS collects regular feedback from patients and takes action to address any areas of poor patient experience.

The results of the FFT are published so that patients and members of the public can see how their local services are viewed by those who have used them. The results can provide a broad measure of patient experience that can be used alongside other data to inform patient choice.

To give feedback on the service received from St. Peter's Surgery you can access the friends and family test on-line, using the button below, print off the attached leaflet or complete a FFT card when you next visit the Practice.

 Friends & Family Test Practice Information Leaflet

 

RESULTS

 Extremely likely Likely Neither likely or unlikely Unlikely

Extremely unlikely 

 Don't know
Dec 192743110
Nov 1930101040
Oct 1932 2
Sept 1936 1261
Aug 1927110241
Jul 1943 12 0 42
Jun 1935  11 1 51
May 19 53 14 3 42
Apr 19 19 30
Mar 19 3 0 00
Feb 19010000
Jan 19000000
Dec 18300000
Nov 181311010
Oct 18100000
Sep 18000000
Aug 18500000
Jul 18000000
Jun 18371010
May 18420000
Apr 18000100
Mar 18200020
Feb 18200000
Jan 18200000
Dec 17200000
Nov 17201100
Oct 17201000
Sep 17200010
Aug 17310010
Jul 17100000
Jun 17100000
May 17110100
Apr 17310010
Mar 17631110
Feb 17410110
Jan 17320000
Dec 16200010
Nov 16310031
Oct 16100000
Sep 16300000
Aug 16300100
Jul 16300010
Jun 16210000
May 16520000
Apr 16350010
Mar 16220120
Feb 16820000
Jan 16930000
Dec 15230000
Nov 15510020
Oct 15610010
Sep 15820000
Aug 15921200
July 151950010
June 151650010
May 151930000
Apr 151600021
Mar 151340120
Feb 152370010
Jan 151630000
Dec 141443100



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