Patient Transport

Non-Emergency - Patient Transport Services

Patient Information Leaflet

Who is the NHS Patient Transport Service (PTS) for?

Patients are normally expected to make their own way to hospital or community provided hospital service for non–emergency appointments, tests or treatment.

However for some people this is not possible and they may be eligible for the non- emergency PTS if other alternatives are not suitable or are not appropriate.

Patients are also normally expected to make their own way home after their appointment or post discharge from a hospital stay.

Who might be eligible to use PTS?

PTS is available if:

  • your medical condition means you cannot use other forms of transport without risk to your health
  • your mobility means that you would be unable to access healthcare by any other means
  • you need the skills or support of PTS staff before/during/after the journey

Examples include:

  • All stretcher patients
  • Some wheelchair patients
  • Patients whose health would be damaged if they used any other form of transport:
  • Patients being transferred between hospitals
  • Patients who require oxygen to be administered during the journey
  • Patients who need to be monitored during the journey
  • Renal dialysis patients

If you do not meet the criteria and there are no special circumstances, you will need to make your own travel arrangements to and from the hospital or clinic.

If you currently receive Personal Independence Payments (PIP) (formerly know as Disability Living Allowance Mobility Component) or have a vehicle under the Mobility Scheme you will not automatically be entitled to access ambulance transport if simply for mobility purposes. Consideration will however be given on medical grounds.

Personal Independence Payments are awarded to assist you with your daily life and that includes attending hospital appointments.

Can I bring someone with me? For example a family member or a friend

Only if this is essential to ensuring a safe journey for you for example if;

  • you are under 16 years of age – an escort must travel with you
  • you rely on a translator
  • you rely on a carer for communication
  • you have mental health issues which means that you must be accompanied by a known carer

In other cases, anyone intending to be with you for your appointment is responsible for arranging their own transport.

How do I apply?

If you think you meet the eligibility criteria, you or anyone on your behalf including relatives and carers will need to phone the booking team number on:

01922 721172 ext 6555 or 0121 307 9112

The Booking Office is open from 8.00am – 6.00pm Monday to Friday.

It is important that you book your ambulance at least 1 week in advance. Un-booked escorts will not be allowed to travel.

When you phone to book your transport, a transport booking form will need to be completed, please have the following information available:

  • Personal Details
  • Appointment Letter with details
  • NHS Number

If your condition improves or you no longer need transport please remember to telephone the above number and cancel your appointment to reduce unnecessary journeys.



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