Practice Policies

PATIENT COMMUNICATIONS

The Practice will endeavour to communicate effectively with patients to ensure they are aware of Practice services and know how to access those services.

General communications with all patients will take the form of a practice leaflet (available on request from reception), posters and our electronic information board situated within the Practice waiting room and our website.

Individual patient communications will take the form of face to face contact, telephone contact and written communications.  In order to ensure that these forms of communicate can take place effectively patients are asked to inform reception if and when they change their name, address or telephone numbers as soon as possible. 

Change of Address Form

It should also be noted that messages will not be left routinely on answer phone systems in order to protect patient confidentiality. It should also be noted that written communications will have the Practice's return address on the envelope to enable the return of the correspondence without the need for a third party to open the letter. 


PATIENT CONFIDENTIALITY & DATA PROTECTION PRIVACY NOTICES

These privacy notices let you know what happens to any personal data that you give to us, or any that we may collect from or about you.

These privacy notices apply to personal information processed by or on behalf of the practice.

These privacy notices explain

  • Who we are, how we use your information and our Data Protection Officer
  • What kinds of personal information about you do we process?
  • What are the legal grounds for our processing of your personal information (including when we share it with others)?
  • What should you do if your personal information changes?
  • For how long your personal information is retained by us?
  • What are your rights under data protection laws?

The General Data Protection Regulation (GDPR) became law on 24th May 2016. This is a single EU-wide regulation on the protection of confidential and sensitive information. It enters into force in the UK on the 25th May 2018, repealing the Data Protection Act (1998).

For the purpose of applicable data protection legislation (including but not limited to the General Data Protection Regulation (Regulation (EU) 2016/679) (the "GDPR"), and the Data Protection Act 2018 (currently in Bill format before Parliament) the practice responsible for your personal data is St. Peter’s Surgery.

These privacy notices describe how we collect, use and process your personal data, and how, in doing so, we comply with our legal obligations to you. Your privacy is important to us, and we are committed to protecting and safeguarding your data privacy rights

Data Protection Privacy Notice for Patients

Data Protection Privacy Notice for Job Applicants

If you want more information regarding your Medical Records and how we use and protect your information please see the attached Patient information leaflet.

Your Medical Records & How We Use Your Information

If you have any questions or wish to know more please contact the Practice Manager.

Black Country and West Birmingham STP Renal CKD Project

As part of the Black Country and West Birmingham STP, Walsall South 2 PCN/ St Peters Surgery are working with hospital specialists to pilot a new way of identifying early and supporting people with Chronic Kidney Disease (CKD). This pilot involves our practice working with hospital specialists to review patients notes.

Privacy Notice for Black Country and Birmingham CKD Project


FREEDOM OF INFORMATION (FOI)- Your rights to information

The Freedom of Information Act (FOI) obliges General Practice to respond to requests for information held by them.  The rights of the public to access this information are subject to some exemptions which have to be taken into consideration before deciding what information can be released.  Under General Data Protection Regulations (GDPR) and the Data Protection Act (DPA) 2018 patients are also entitled to access their clinical records and should write or make a verbal request to the Practice Manager, St. Peter’s Surgery, 51 Leckie Road, Walsall, West Midlands, WS2 8DA.

St. Peter's Surgery - FOI Publication Scheme

 


ST. PETER'S SURGERY & THE NHS CONSTITUTION

All patients registered at the practice have a right to access NHS services and standards in accordance with the NHS Constitution.  In addition, patients have responsibilities and the need to recognise practice staff rights.  Please see the Practice statement in recognition of the NHS Constitution.

The NHS Constitution

St. Peter's Surgery, The NHS Constitution, Rights & Responsibilities


COMPLAINTS

We have a listening to patients policy and welcome any concerns you may have regarding our services and your treatment, or suggestions for improving or extending our services. In fact, if you have any ideas, please feel free to talk or write to the practice manager (see contact form below) or use the suggestion box in the surgery waiting area. As a Practice we are committed to improving our services, facilities and the patient experience.

Please, make a suggestion before you have to make a complaint, but if you do have a complaint please inform the practice manager who will acknowledge and investigate your complaint, take appropriate action, provide you with an explanation and, where appropriate, an apology .

Contact the Practice Manager

 



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