Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday): 

  • phone us on 01922 623755, Monday to Friday from 8am to 6.30pm 
  • visit the surgery and speak with a receptionist, Monday to Friday from 8am to 6.30pm 

When you get in touch, we’ll ask what you need help with. 

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you. 

Routine appointments 

You can request a routine appointment in the next 7 days by:

  • Completing an online form.
    This will be read by a member of the team at our earliest convenience when we are open. We are open Monday to Friday, 8am to 6.30pm
  • Phone 01922 623755
    Monday to Friday, 8am to 6.30pm
  • Visiting the surgery and speak with a receptionist
    We are open Monday to Friday, 8am to 6.30pm
  • Using the Patient Access and NHS App to book a screening test or vaccination

Extended Access

If you need help when we are closed 

If you need medical help now, use NHS 111 online or call 111. 

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5. 

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk. 

If you need help with your appointment 

Please tell us: 

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond 
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email 
  • if you need an interpreter 
  • if you have any other access or communication needs 

Ournet are now offering additional appointments for cervical smear testing on selected weekends at Pinfold Health Centre and Broadway Health Centre.

Ournet also offer phlebotomy appointments that are available to book via our practice for Saturday mornings at Pinfold or Broadway Health Centre

Please speak to our reception team for further information.  

Your appointment 

However you choose to contact us, we may offer you a consultation: 

  • by phone 
  • face to face at the surgery 
  • on a video call 
  • by text or email 

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner. 

Cancelling or changing an appointment

  • We require 24 hours notice for a cancellation.
  • If you wish to cancel your appointment, please inform us as soon as possible, as this enables receptionists to give the appointment to someone else. Please do not waste appointments
  • Appointments cancelled within 24 hours will be recorded as non-attendance if we cannot fill the cancelled appointment.

If you are cancelling an appointment for another day, please cancel your appointment by:

  • Phone
    – Monday to Friday, 8am to 6.30pm
  • Visiting the surgery and speak with a receptionist
    – We are open Monday to Friday, 8am to 6.30pm
  • Online via Patient Access
  • use your NHS account (through the NHS website or NHS App) 
  • reply CANCEL to your appointment reminder text message 

Home visits 

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. 

To request a home visit, please call before 11:30am Monday to Friday.

Chaperones

We are committed to maintaining professional standards. For certain examinations during consultations an impartial observer, called a chaperone, will be required. 

This impartial observer will be a practice Nurse, Health Care Assistant or chaperone trained receptionist who is familiar with the procedure and be available to reassure and raise any concerns on your behalf. If a chaperone is unavailable at the time of your consultation, then your examination may be re-scheduled for another time. 

You are free to decline any examination or chose an alternative examiner or chaperone. You may also request a chaperone for any examination or consultation if one is not offered to you. The GP may not undertake an examination if a chaperone is declined. 

 The role of a chaperone: 

  • Maintains professional boundaries during intimate examinations. 
  • Acknowledges a patient’s vulnerability. 
  • Provides emotional comfort and reassurance. 
  • Assists in the examination. 
  • Assists with undressing patients, if required.