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Noticeboard

FAMILY & FRIENDS TEST (FFT)

Please tell us what you think of the service you received when visiting the Practice - See the on-line Family and Friends Test button on the home page of this website. 
NEW DOCTORS

A warm welcome to Dr K Odiete (ST3) who has joined the Practice for 12 months with effect from 1.8.2018 and to Dr N Mushtaq (FY2) who has joined on placement for 4 months with effect from 1.8.2018

WASTED APPOINTMENTS

Patients who repeatedly fail to attend appointments they have made are being sent warning letters. Patients who continue to waste appointments after a warning may be removed from the patient list.

 

TELEPHONE ACCESS

We are continuing with our drive to improve telephone access.  To reduce the demand on the telephone patients can use the "Online" Services detailed on this website.

 

"OUT OF HOURS" 

When the surgery is closed there will be a recorded message giving clear instructions on how to contact the “Out of Hours” Service or, if the surgery is closed for training during normal hours, how to contact a doctor.  For “Out of Hours” Service - Telephone 111

If the Surgery is closed for training -

Telephone 01922 501999


Home Visits

Home visits should only be requested when you are too ill to attend the surgery. Please attend the surgery for a consultation whenever possible. Should a visit be necessary please ring the surgery before 11.30am as this helps the doctors to plan their rounds, only urgent requests should be made after this time

Cancelling your Appointment
If you are unable to attend your appointment at St. Peter's Surgery, please give 24 hours notice by telephone or by using the link at the bottom of this page to cancel your appointment.

 

NON-ATTENDANCE  "WASTED APPOINTMENTS" 

As part of our aim to improve patient access to appointments here at St. Peter’s Surgery we have recently undertaken an audit of patients who fail to attend appointments without having cancelled them.  The audit highlighted the fact that a small number of patients are wasting a significant number of appointments.

Waste_BinIn fact, during a six month period to the 31.12.2017, 158 patients failed to attend for at least 3 or more appointments wasting a total of 602 appointments.  Overall 9% of appointments were wasted by patients failing to attend appointment without cancelling them.  This behaviour effectively reduces the number of appointments available for other patients and is a waste of valuable NHS resources. 
 
We have a responsibility to ensure that NHS funding and our appointments are used appropriately and are therefore introducing a system to identify patients who frequently fail to attend their appointments. We will be writing to those patients to explain the implications of this behaviour. Patients who continue to waste appointments will be removed from the list.

Please see "Appointments Section" for guidance on how to cancel appointments

 
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