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Noticeboard

FAMILY & FRIENDS TEST (FFT)

Please tell us what you think of the service you received when visiting the Practice - See the on-line Family and Friends Test button on the home page of this website. 
NEW DOCTORS

A warm welcome to Dr K Sangha (ST2) who has joined the Practice for 6 months with effect from 7.2.2018 and to Dr H P Teh (FY2) who has joined on placement for 4 months with effect from 6.12.2017

WASTED APPOINTMENTS

Patients who repeatedly fail to attend appointments they have made are being sent warning letters. Patients who continue to waste appointments after a warning may be removed from the patient list.

 

TELEPHONE ACCESS

We are continuing with our drive to improve telephone access.  To reduce the demand on the telephone patients can use the "Online" Services detailed on this website.

 

"OUT OF HOURS" 

When the surgery is closed there will be a recorded message giving clear instructions on how to contact the “Out of Hours” Service or, if the surgery is closed for training during normal hours, how to contact a doctor.  For “Out of Hours” Service - Telephone 111

If the Surgery is closed for training -

Telephone 01922 501999


Home Visits

Home visits should only be requested when you are too ill to attend the surgery. Please attend the surgery for a consultation whenever possible. Should a visit be necessary please ring the surgery before 11.30am as this helps the doctors to plan their rounds, only urgent requests should be made after this time

Cancelling your Appointment
If you are unable to attend your appointment at St. Peter's Surgery, please give 24 hours notice by telephone or by using the link at the bottom of this page to cancel your appointment.

 

FRIENDS & FAMILY TEST (FFT) - Plus Results

What is the Friends and Family Test?

Since the 1st December 2014 it has been a contractual requirement that all GP Practices provide patients with access to the NHS Friends and Family Test (FFT). The FFT is an anonymous feedback tool that supports the fundamental principle that people who use NHS Services should have the opportunity to provide feedback on their experience that can be used to improve services.  
PLEASE SEE OUR MONTHLY FFT SURVEY RESULTS BELOW

The primary aims of the FFT are to:

  • gather useful feedback from people who use services that can be fed directly to staff that provide their care, in a simple format, in near real time 
  • identify areas where improvements can be made so practical action can be taken
  • inform current and prospective patients about the experiences of those who use the practice services

Good patient experience is associated with improved patient outcomes. Various studies have shown positive associations between patient experience, patient safety and clinical effectiveness. It is therefore important that the NHS collects regular feedback from patients and takes action to address any areas of poor patient experience.

The results of the FFT are published so that patients and members of the public can see how their local services are viewed by those who have used them. The results can provide a broad measure of patient experience that can be used alongside other data to inform patient choice.

To give feedback on the service received from St. Peter's Surgery you can access the friends and family test on-line, using the button below, print off the attached leaflet or complete a FFT card when you next visit the Practice.

 Family & Friends Test Practice Information Leaflet

 

RESULTS

 Extremely likely Likely Neither likely or unlikely Unlikely

Extremely unlikely 

 Don't know
Jan 18200000
Dec 17200000
Nov 17201100
Oct 17201000
Sep 17200010
Aug 17310010
Jul 17100000
Jun 17100000
May 17110100
Apr 17310010
Mar 17631110
Feb 17410110
Jan 17320000
Dec 16200010
Nov 16310031
Oct 16100000
Sep 16300000
Aug 16300100
Jul 16300010
Jun 16210000
May 16520000
Apr 16350010
Mar 16220120
Feb 16820000
Jan 16930000
Dec 15230000
Nov 15510020
Oct 15610010
Sep 15820000
Aug 15921200
July 151950010
June 151650010
May 151930000
Apr 151600021
Mar 151340120
Feb 152370010
Jan 151630000
Dec 141443100


 
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