The Practice will endeavour to communicate effectively with patients to ensure they are aware of Practice services and know how to access those services.
General communications with all patients will take the form of a practice leaflet (available on request from reception), posters and our electronic information board situated within the Practice waiting room and our website.
Individual patient communications will take the form of face to face contact, telephone contact and written communications. In order to ensure that these forms of communicate can take place effectively patients are asked to inform reception if and when they change their name, address or telephone numbers as soon as possible.
Change of Address Form
It should also be noted that messages will not be left routinely on answer phone systems in order to protect patient confidentiality. It should also be noted that written communications will have the Practice's return address on the envelope to enable the return of the correspondence without the need for a third party to open the letter.
PATIENT CONFIDENTIALITY & DATA PROTECTION
In order to provide care for you we keep records. This is increasingly done using computers. We are obliged to comply with the Data Protection Act 1998 and other guidance on privacy and data confidentiality and we take this very seriously.
In order to ensure patients receive appropriate secondary care, to manage services and improve the quality of care we provide we share necessary individual information and some information on practice activity e.g. with Walsall CCG and associated community services, Hospital Trusts, Walsall MBC.
Whenever possible this information is minimised & anonymised i.e. names and other identifying details are removed. We are obliged by law to provide certain information e.g. notification of certain infectious diseases. Information is NOT shared with any third party outside the Health Service (e.g. Insurance, employer, solicitor) without your explicit consent and agreement.
If you have any questions or wish to know more please contact the Practice Manager.
FREEDOM OF INFORMATION - Your rights to information
The Freedom of Information Act obliges General Practice to respond to requests for information held by them. The rights of the public to access this information are subject to some exemptions which have to be taken into consideration before deciding what information can be released. Under the Data Protection Act patients are also entitled to access their clinical records and should write to Mr J A Emery, Practice Manager, St. Peter’s Surgery, 51 Leckie Road, Walsall, West Midlands, WS2 8DA.
St. Peter's Surgery - FOI Publication Scheme
ST. PETER'S SURGERY & THE NHS CONSTITUTION
All patients registered at the practice have a right to access NHS services and standards in accordance with the NHS Constitution. In addition, patients have responsibilities and the need to recognise practice staff rights. Please see the Practice statement in recognition of the NHS Constitution.
The NHS Constitution
St. Peter's Surgery, The NHS Constitution, Rights & Responsibilities
We have a listening to patients policy and welcome any concerns you may have regarding our services and your treatment, or suggestions for improving or extending our services. In fact, if you have any ideas, please feel free to talk or write to the practice manager (see contact form below) or use the suggestion box in the surgery waiting area. As a Practice we are committed to improving our services, facilities and the patient experience.
Please, make a suggestion before you have to make a complaint, but if you do have a complaint please inform the practice manager who will acknowledge and investigate your complaint, take appropriate action, provide you with an explanation and, where appropriate, an apology .
Contact the Practice Manager